Your right to complain
MRS is the professional body for market research practitioners and all
MRS Members are bound by its Code and Guidelines.
This page explains how to make a complaint against an MRS member or an MRS Company Partner. Alternatively,
you can download the leaflet The MRS Complaints Procedure (PDF 576KB, PDF Help).
These notes are intended for general guidance only and not as detailed
explanations of the MRS Disciplinary Regulations or the Company Partner Complaints Procedure.
How do I make a formal complaint?
If you decide to make a formal complaint you should complete the online
complaint form, or alternatively write to the MRS Standards
Department, giving as much information as possible.
Set out what your complaint is and where appropriate, the steps you
would like taken to resolve it.
It is important for you to contact MRS about the cause of a complaint
as soon as possible.
What happens next?
MRS takes all complaints about MRS members and MRS Company Partners very seriously. The MRS Standards Department will write
to you when an initial assessment has been made of all issues relating
to your complaint. Clarification of issues or further evidence may be
required.
If MRS cannot investigate your complaint, detailed reasons will be given.
Investigation
All complaints are initially investigated by the Market Research Standards Board (MRSB). However, all MRS Members may request a disciplinary tribunal, after an initial investigation by the MRSB, and in such instances cases are referred to the MRS Disciplinary Authority. The Authority comprises MRS Fellows and individuals who are independent of both MRS and the market research profession.
Further information on the procedure can be found in the:
Contact Julie Corney (julie.corney@mrs.org.uk) if you have any queries concerning the Regulations.
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