Essential Negotiation Skills
Objective
This course helps you to:
- use effective negotiation skills to maintain a strong relationship with clients or suppliers whilst dealing with the range of delivery issues that can undermine both profitability and client satisfaction.
Learning outcomes
By the end of the course, delegates should be able to:
- prepare effectively for negotiation
- state their needs clearly to their client
- ask questions to discover the client’s priorities
- summarise key issues in the deal
- analyse the tactics professional buyers are using
- employ their own tactics to maximise results
- assertively communicate with the client to improve client satisfaction
- use a problem-solving approach in the negotiation
- ensure a ‘win-win’ outcome
Who will benefit?
This course will benefit all those who need to negotiate with clients or suppliers, whether internal or external. The course is equally suitable for those who need to negotiate prices and those involved in negotiating project delivery.
Price
- Members £295 + VAT
- Non-members £445 + VAT
Business Skills
3 December 2008
Venue: 15 Northburgh Street, London EC1V 0JR
Venue: 15 Northburgh Street, London EC1V 0JR
Course leader
Louise Hedges
Louise Hedges founded Salesforce in 1991 after three years in consultancy and many more in sales and account management. The key philosophy behind the business is that integrity is critical to good, long-lasting business relationships. Robust communication skills are at the core of this by enabling a deep and thorough understanding of the client’sprinciple business needs. Louise works across industries but tends to specialise in helping companies that are selling expertise and brain power rather than things.
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